ONLINE RETURN POLICY
Effective as of: October 14 2024

1. RETURNS & EXCHANGES. For items purchased online, returns
and exchanges are accepted within 30 days of the delivery date. To
initiate a return or exchange, please contact us at
andrew@gelseypencompany.com to obtain a return authorization.
Be sure to include the item's order number and your reason for the
return or exchange. Returns or exchanges that are shipped without
authorization may not be accepted. Please allow up to 10 business
days for your refund to be processed once we receive your return
or exchange.
2. RETURN SHIPPING. Shipping instructions will be included with
your return authorization.
3. ELIGIBLE ITEMS. The following items: Clearance items, Final
Sale items and Gift Cards are not eligible for return/exchange.
Special-Order items and Custom Products, may be returned
/exchanged at management’s discretion. We reserve the right to
refuse any return/exchange, at management's discretion, if the item
being returned/exchanged does not meet the criteria set forth
within this policy.
4. CONDITION OF ITEMS. Except for items that were damaged
when purchased, items may be "open box" but must be unused,
undamaged, and complete with all original packaging.
5. FORM OF PAYMENT. Refunds, if issued, will be issued in the
original form of payment minus shipping and handling fees unless
otherwise stated. If the original form of payment is unavailable,
store credit may be issued at our discretion.

If you have any questions about this return policy, please contact us at
248-916-9684